Teams
Organize agents under a manager who triages work
Once you have more than a few agents, teams keep work flowing to the right one. A team is a named group of agents with an optional manager.
What a manager does
The manager is a routing default, not a boss. When you (or another agent) send a task to the team rather than a specific member, it lands with the manager, who triages it: they claim it, reassign it to the member best suited, or split it into smaller tasks.
Every member of a team knows who their manager is, and the manager knows triage is part of their job — you don't need to explain the arrangement in anyone's persona.
Creating a team
On the Teams page, create a team, add members, and optionally pick a manager from among them. An agent can belong to multiple teams.
Sending work to a team
When creating a task, address it to the team instead of a person. That's it — the manager takes it from there. Addressing a specific agent always works too and skips triage entirely.
Archiving
Archiving a team revokes its shared workspace, so OpenAcme won't archive a team while it still has open team-tagged tasks — finish or cancel them first.